Refund Policy

Your Preferred Tours, (hereinafter also referred to as “Company”, “we”, “our” or “us”) strive to provide exceptional service and ensure that our clients have a memorable travel experience. However, we understand that there may be situations where amendments or cancellations may be necessary. We, therefore, want to provide our customers with a clear and fair refund policy.

Our refund policy for our travel and tour website is as follows:

• 1. Force Majeure or Vis Majeure If a tour or any part of it cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be held liable for providing any refund. Such events include, but are not limited to:
  • Natural disasters (earthquakes, hurricanes, floods)
  • Acts of war, terrorism, civil unrest
  • Epidemics, pandemics, or public health emergencies
  • Government regulations, travel restrictions, or other events beyond our control that make it unsafe or impossible to fulfill the tour.
• 2. Definition of Force Majeure Force Majeure refers to any event or circumstance beyond the reasonable control of the Company that prevents the performance of contractual obligations.
• 3. Discretionary Refunds in Force Majeure Cases While we are not obligated to issue refunds in Force Majeure situations, we may, at our sole discretion, consider partial refunds based on factors such as:
  • The number of participants affected
  • The refund and cancellation policies of third-party suppliers (airlines, hotels, ground operators)
  • The timing of the cancellation in relation to the tour's departure date
  The Company’s decision regarding any such refund will be final and binding.
• 4. Low Registration Cancellations or Postponements We reserve the right to cancel, postpone, or reschedule any tour or event, including virtual events, due to insufficient registrations. In such cases:
  • A full or partial refund may be provided for cancellations.
  • If an event is postponed or rescheduled to much future date, participants may be offered:
  1. An account credit for future travel, or
  2. A transfer of registration to the same or similar event at a future date.
• 5. Refund Processing Timeframe All refunds, if applicable, will be processed within 15 to 45 business days. You will receive notification once your refund is processed. Please note that banks and credit card companies may require additional time to post the funds to your account.
• 6. Third-Party Payment Processing Your Preferred Tours occasionally uses third-party payment processors, including Konnect 24 Group, an affiliate of Your Preferred Tours. Transactions processed through these channels will incur additional processing fees.
• 7. No Refund for Unutilized Services No refunds will be provided for any unused services, including but not limited to:
  • Hotel accommodations
  • Meals
  • Flights
  • Optional excursions or activities
  • Ground transportation or transfers
  We strongly encourage travelers to make full use of all included services to maximize the value of their travel experience.
• 8. Communication of Changes We will make every effort to communicate any changes, cancellations, or rescheduling to affected participants promptly via email or telephone, along with clear instructions regarding next steps and available options.
• 9. Customer Responsibilities for Refund Eligibility To be eligible for any applicable refund, customers must:
  • Provide written notice of cancellation prior to the tour’s start date.
  • Understand that refund amounts, if any, will be determined based on the timing of cancellation, supplier policies, and the specific terms outlined in this policy.
• 10. Refund Posting by Financial Institutions Once a refund is processed, your financial institution may require additional time to post the funds. If you do not see the refund on your statement within a reasonable time:
  • Recheck your bank or credit card account.
  • Contact your financial institution directly.
  • Reach out to us for further assistance if needed.
  replace that same section for of refund, I restructure it . Remember its from 2 places

*** For airlineoriginating and ending in N. America

Add ons:  include cruise/ferry, train or intra-trip flight activities

PAYMENT AND CANCELATION TABLE (the “Table”) For air and land packages